Privacy Policy

This Privacy Policy explains how Makhzen ("we", "us" or "our") collects, uses, stores and shares information when you visit our website, create an account or use our inventory management platform and related services (the "Service").

We aim to handle personal information responsibly and transparently. This policy describes the information involved in operating Makhzen and the choices available to you.

By using the Service, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek that consent separately.

The information we collect depends on how you interact with Makhzen and which features you use.

2.1 Account and contact information

This may include:

• Your name and business name.
• Email address and phone number.
• Account credentials and authentication information.
• Workspace details and account preferences.
• Subscription and billing-related information.

2.2 Business and inventory information

When you use Makhzen, you may submit business information such as:

• Product names, descriptions, categories and images.
• SKUs, barcodes, QR codes and product variations.
• Stock quantities and inventory movement records.
• Warehouse and business location information.
• Supplier and purchasing information.
• Sales order and other inventory-related records.
• Team member details and workspace activity.

2.3 Technical and usage information

When you access the website or Service, certain technical information may be collected, including:

• IP address and general connection information.
• Browser type, device type and operating system.
• Pages, features and functions accessed.
• Dates, times and technical logs associated with usage.
• Error reports and diagnostic information.

2.4 Communications

If you contact us, request support or communicate with our team, we may collect the information you provide and records of those communications.

We may use information for the following purposes:

• To create and manage your account and workspace.
• To provide inventory management features and related services.
• To process subscriptions and manage billing.
• To authenticate users and help protect account access.
• To respond to support requests and communicate with you.
• To maintain, troubleshoot and improve the Service.
• To detect misuse, security incidents and suspicious activity.
• To comply with legal obligations and enforce our agreements.

We use information only for purposes that are relevant to operating Makhzen, supporting its users, protecting the platform or meeting applicable legal requirements.

Where applicable data protection laws require a legal basis for processing personal information, we rely on one or more of the following, depending on the circumstances:

• Contract: processing necessary to provide the Service you request or perform our agreement with you.
• Legitimate interests: processing needed to operate, maintain, secure and improve Makhzen, where those interests do not override your rights.
• Legal obligations: processing required to comply with applicable laws and regulations.
• Consent: processing based on your consent where consent is required, such as certain optional communications or technologies.

Your business data belongs to you or the organization you represent. Makhzen does not claim ownership of the product records, inventory information, supplier details or other content you submit to your workspace.

We process this information to provide the features you use, such as product management, stock tracking, warehouse organization, purchase orders and team collaboration.

If you are a team member invited to an organization's workspace, that organization may control the workspace and the information stored within it. The workspace owner or administrator may be able to access information associated with your work in that workspace.

If you enter personal information about employees, customers or suppliers, you are responsible for ensuring that you have the necessary rights and legal basis to provide that information to Makhzen.

We do not sell your personal information. We may share information in the following limited circumstances:

6.1 Service providers

We may use third-party providers to support the operation of Makhzen, such as hosting and infrastructure providers, payment processors, communication services, security tools and technical support providers.

These providers may process information on our behalf to perform services for us, subject to appropriate contractual and legal safeguards.

6.2 Your organization

Information within a business workspace may be accessible to the workspace owner, administrators and other authorized users according to the access settings and features available in that workspace.

6.3 Legal and safety reasons

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, investigate suspected misuse or help protect users and the public.

6.4 Business changes

If Makhzen or the business operating it is involved in a merger, acquisition, restructuring or transfer of assets, information may be transferred as part of that transaction, subject to applicable legal requirements.

We retain information for as long as reasonably necessary to provide the Service, maintain your account, fulfill the purposes described in this policy, resolve disputes and meet legal obligations.

Retention periods may differ depending on the type of information, the purpose for which it was collected and applicable legal requirements.

When information is no longer required, we may delete it, anonymize it or securely dispose of it, subject to applicable law and any legitimate retention requirements.

If you close your account or request deletion, certain information may remain for a limited period where necessary for legal, accounting, security or dispute-resolution purposes.

We take reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access controls, authentication mechanisms, infrastructure protections and operational procedures. The specific measures may evolve as the Service develops.

No online service or method of data transmission can be guaranteed to be completely secure. You are also responsible for protecting your account credentials, managing team access and using the Service securely.

Our website and Service may use cookies or similar technologies where necessary to support their operation.

Depending on the technologies used, these may help us to:

• Maintain sessions and authentication state.
• Remember preferences and settings.
• Support website functionality and security.
• Understand website performance and usage, where enabled.

You may be able to control cookies through your browser settings. Blocking certain cookies may affect the operation of some parts of the Service.

Where consent is required for optional cookies or similar technologies, we will request it through an appropriate mechanism.

Depending on the infrastructure and service providers used to operate Makhzen, information may be processed or stored in countries other than the country where you are located.

Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer has an appropriate legal basis and safeguards.

You can contact us if you need more information about the countries or service providers involved in processing your information.

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format, where applicable.
• Submit a complaint to a competent data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain information to comply with legal obligations or resolve disputes.

To make a privacy request, contact us through our contact page. We may need to verify your identity before responding.

Makhzen is a business-oriented service and is not intended for children who are not legally permitted to use it under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the situation.

Our website or Service may contain links to third-party websites or services. Those services operate independently and may have their own privacy policies and practices.

We encourage you to review the privacy information of any third-party service you choose to use. This policy does not govern information collected directly by those independent services.

We may update this Privacy Policy as Makhzen evolves or as our practices and legal requirements change.

When we make material changes, we will take reasonable steps to notify users through the website, the Service or another appropriate channel where required.

The latest version will be published on this page with an updated revision date.

If you have questions about this Privacy Policy, want to exercise your privacy rights or need information about how your data is handled, please contact our team.

Contact Makhzen