Terms of Service

These Terms of Service ("Terms") govern your access to and use of Makhzen, including our website, applications, inventory management platform and related services (collectively, the "Service").

By creating an account, accessing or using the Service, you agree to these Terms. If you are using Makhzen on behalf of a company or another organization, you confirm that you are authorized to accept these Terms on its behalf.

If you do not agree with these Terms, you must not access or use the Service.

Makhzen is an inventory management platform designed to help businesses organize products, monitor stock quantities, manage warehouse locations, handle purchasing workflows and coordinate inventory-related activities.

The features available to you may depend on your subscription plan, account configuration, application version and the availability of specific features.

Makhzen is an inventory management tool. Unless explicitly stated otherwise, it is not a substitute for accounting software, tax advisory services, legal advice, a complete point-of-sale system or professional business consulting.

You must have the legal capacity to enter into an agreement to use the Service. If you create an account for a business, you must have the authority to represent that business.

You agree to provide accurate and reasonably up-to-date registration and account information. You are responsible for maintaining the accuracy of the information associated with your workspace.

You must not create an account using false information, impersonate another person or organization, or use the Service where doing so would violate applicable law.

You are responsible for protecting your account credentials and for activities carried out through your account, except to the extent that applicable law provides otherwise.

You agree to:

• Keep your login credentials confidential.
• Use appropriate care when granting access to team members.
• Remove or update access when a team member no longer needs it.
• Notify us promptly if you suspect unauthorized account access.
• Use the access controls available in your plan responsibly.

Workspace owners and administrators are responsible for managing their team's access and ensuring that authorized users comply with these Terms.

Makhzen may offer free and paid subscription plans. Features, usage limits, team allowances, warehouse allowances and other plan conditions are described on our pricing page or during checkout.

By purchasing a paid subscription, you agree to pay the applicable fees displayed at the time of purchase. Unless stated otherwise, subscription fees are payable in advance for the selected billing period.

Depending on the plan and payment method, subscriptions may renew automatically. Any applicable renewal frequency, price and billing conditions will be presented during checkout or in your subscription settings.

You are responsible for keeping your payment information current and for any applicable taxes, duties or charges associated with your purchase, except where we are legally required to collect or pay them.

We may update our prices or plan features. Changes to subscription pricing will be communicated before they apply to an existing subscription, where required by applicable law. Unless otherwise stated, a price change will apply from the next relevant renewal period.

Unless required by law or expressly stated in a separate offer, subscription fees are non-refundable. Cancellation, renewal and refund conditions presented during checkout also apply.

You may use Makhzen only for lawful business and operational purposes. You agree not to:

• Use the Service for unlawful, fraudulent or deceptive activities.
• Attempt to gain unauthorized access to accounts, systems or data.
• Interfere with the normal operation, availability or security of the Service.
• Upload malicious software, harmful code or unauthorized content.
• Reverse engineer, copy or attempt to extract the source code of the Service, except where applicable law permits it.
• Resell, sublicense or commercially exploit the Service without our written authorization.
• Use automated methods to access the Service in a way that harms its operation or violates applicable usage restrictions.
• Use the Service in a manner that infringes another party's rights.

We may investigate suspected violations and take reasonable action to protect the Service, its users and third parties.

You retain ownership of the business information and content you submit to Makhzen, including product records, SKUs, stock information, supplier details and other workspace data ("Your Data").

You grant us a limited, non-exclusive right to host, process, transmit, display and otherwise use Your Data only as reasonably necessary to provide, maintain, secure and improve the Service, and to meet our legal obligations.

You are responsible for ensuring that you have the rights and legal basis necessary to upload and process Your Data, including any personal information relating to employees, suppliers or customers.

You are also responsible for the accuracy and completeness of your inventory records. Makhzen provides tools to help manage inventory; it does not independently verify the accuracy of information entered into your workspace.

We do not claim ownership of Your Data. Our rights in the Makhzen software, platform, branding and underlying technology remain separate from your ownership of Your Data.

We aim to keep Makhzen available and functioning reliably. However, the Service may occasionally be unavailable or experience interruptions due to maintenance, updates, infrastructure issues, third-party service failures or circumstances outside our reasonable control.

We may update, modify, introduce or discontinue features as the platform evolves. Where a material change significantly affects your use of a paid feature, we will make reasonable efforts to provide notice where appropriate and required by law.

Unless we agree otherwise in a separate written agreement, we do not guarantee uninterrupted access or a specific uptime percentage.

Some parts of the Service may rely on third-party infrastructure, payment processors, hosting providers, communication services or other external tools.

Your use of third-party services may be subject to their own terms and privacy policies. We are not responsible for services operated independently by third parties, except where applicable law provides otherwise.

Makhzen and its original software, design, interface, branding, documentation and related materials are owned by us or our licensors and are protected by applicable intellectual property laws.

Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for your internal business purposes.

These Terms do not transfer ownership of Makhzen or its underlying intellectual property to you.

You may stop using Makhzen and cancel your subscription in accordance with the cancellation options and conditions applicable to your plan.

We may suspend or restrict access to the Service where reasonably necessary to protect the platform, investigate suspected abuse, address security risks, comply with legal obligations or respond to a material breach of these Terms.

Where reasonably possible, we will provide notice and an opportunity to address the issue before taking action, unless immediate action is necessary for security, legal or operational reasons.

Upon termination, your right to access the Service ends. Data retention and deletion will be handled in accordance with our applicable data retention practices and legal obligations.

To the extent permitted by applicable law, the Service is provided on an "as available" basis. We do not warrant that the Service will be error-free, uninterrupted or suitable for every particular business requirement.

You remain responsible for maintaining appropriate business records, verifying important stock information and making operational decisions based on your own requirements.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded under applicable law.

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential losses, including loss of profits, revenue, business opportunities or anticipated savings arising from your use of, or inability to use, the Service.

To the maximum extent permitted by applicable law, our total liability arising out of or relating to the Service or these Terms will be limited to the amount you paid to us for the Service during the twelve months preceding the event giving rise to the claim.

These limitations do not apply to liability that cannot be limited or excluded under applicable law, including any mandatory statutory rights or liability arising from fraud or intentional misconduct where such liability cannot legally be excluded.

We may update these Terms from time to time to reflect changes to Makhzen, our business practices or applicable legal requirements.

When we make material changes, we will take reasonable steps to communicate them through the website, the Service or another appropriate channel.

The updated Terms will include a revised "Last updated" date. Continued use of the Service after the updated Terms become effective constitutes acceptance of the changes, to the extent permitted by applicable law.

These Terms are subject to the laws of the jurisdiction applicable to the legal entity operating Makhzen, without prejudice to any mandatory legal protections that apply to you.

Any disputes arising from these Terms will be handled by the competent courts determined under applicable law.

If you have questions about these Terms or need assistance with your Makhzen account, please contact our team.

Contact Makhzen support